1. Check and complaints
The customer is obliged to check the goods immediately upon receipt for condition and completeness. Any complaints must be
communicated within 24 hours of delivery, otherwise the delivery is deemed accepted.
Teuscher Confiserie Zurich shall not be liable for transportation damage or damage resulting from improper storage after
acceptance by the customer or their representative.
2. Withdrawal, exchange and right of revocation
Return or exchange of products delivered to the customer completely and undamaged is excluded. The right of revocation
pursuant to section 9 remains unaffected. If the customer is a consumer (i.e. a natural person who makes the order for a
purpose which cannot be attributed to their commercial or independent professional activity) who lives in the EU, they are
entitled to a right of revocation in accordance with legal provisions. If the consumer makes use of their right of
withdrawal, they shall pay for the costs of returning the goods. In addition, the right of revocation shall be governed by
the regulations which are specified in detail in the revocation notice.
The manufacturer’s instructions for use must be carefully read and taken into account before consumption. Liability for
indirect damages and consequential damage resulting from use, faulty performance or loss of performance is excluded.
The conditions of the manufacturer apply for any claims. Complaints can be made within 5 days of receipt of the delivery.
After this date, complaints can no longer be submitted. In the case of a justified complaint, liability is limited to the
free replacement of the goods.
Unless expressly agreed otherwise in writing, the guarantee is 24 months. The guarantee begins on the delivery date. The
guarantee is void should the defect be due to improper handling, use or storage. Insignificant deviations from the
guaranteed properties of the goods do not trigger any warranty rights. The buyer is exclusively entitled to repair or
exchange. Replacement and reduction are excluded. Shipping costs of exchanged goods are accepted by the supplier. The
decision regarding the exchange of an item lies with the supplier. Claims against the supplier can only be made by the
Claims for damages arising from impossibility of performance, breach of contract or from fault at the time of contract
conclusion are excluded.